In-House Technical Specialist

5 days ago


North Shields, North Tyneside, United Kingdom Hadrian's Resourcing Solutions Full time
About the Role

We are seeking an experienced In-House Engineer to join our team at Hadrian's Resourcing Solutions. As a key member of our Claims Team, you will play a crucial role in ensuring our customers experience a seamless claims journey.

Key Responsibilities
  • Collaborate closely with Claims Teams to provide expert support and guidance to internal and external customers.
  • Conduct remote desk-based vehicle inspections to assess damage and determine repair requirements.
  • Identify and investigate potential areas of fraud, providing recommendations for mitigation strategies.
  • Provide technical advice and support to Claims Teams, including new staff inductions and training sessions.
  • Support the development of Claims Handlers, helping them to improve their skills and knowledge.
  • Work closely with Senior Management to meet financial objectives and business goals.
  • Support the Head of Claims Operations in recording engineering productivity and identifying areas for improvement.
Requirements
  • Self-motivated, proactive, and flexible, with the ability to work as part of a team.
  • Experience of communicating with customers via email, phone, and face-to-face when required.
What We Offer
  • Discounted or free food.
  • Free parking.
  • On-site parking.
  • Work from home.


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