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IT Support Specialist Apprentice

2 months ago


North Shields, North Tyneside, United Kingdom Professional Apprenticeships Full time

Job Summary:

We are seeking a highly motivated and enthusiastic individual to join our team as an IT Support Specialist Apprentice. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and remote desktop
  • Manage and prioritize support tickets to ensure timely resolution
  • Configure and troubleshoot hardware and software issues
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with senior technicians to resolve complex technical issues

Requirements:

  • Minimum of 4 GCSEs, including Maths, English, and ICT
  • Strong written and verbal communication skills
  • Enthusiasm for learning new technologies and processes
  • Customer service-oriented mindset
  • Good organization and attention to detail

Training and Development:

As a Technical Support Analyst Trainee, you will have the opportunity to gain knowledge and skills in data security, hardware, software, computer networking, and more. You will undergo the Information Communications Technician Level 3 qualification and receive ongoing training and development to support your career growth.

Culture and Benefits:

  • Competitive starting salary and bonus scheme
  • 20 days holiday plus bank holidays and private medical care
  • Free gym membership and company-funded events

About Us:

Professional Apprenticeships is committed to promoting equality and diversity, fostering a culture of respect and individual development. We offer a dynamic and supportive work environment that encourages growth and learning.