Automotive Claims Specialist

2 weeks ago


North Shields, United Kingdom MTrec Ltd Full time

Benefits and Perks:

  • Additional vacation days
  • Pension scheme
  • Employee discounts
  • Complimentary parking
  • Life assurance
  • On-site parking facilities
  • Private health insurance
  • Referral incentives
  • Flexible working arrangements available post-probation

About MTrec Ltd:


MTrec Ltd is excited to present a unique opportunity for a skilled and knowledgeable Automotive Claims Specialist to join our esteemed client, a leader in the industry.

This position is ideal for individuals with a background in vehicle repair shops, bodywork facilities, or automotive service environments. If you excel in fast-paced, high-energy settings, we encourage you to consider this opportunity.

Key Responsibilities:

  • Evaluating insurance claims
  • Verifying that the damaged component is covered and that the cause of damage falls within the policy terms.
  • Reviewing parts and labor costs against our internal pricing database
  • Negotiating costs with suppliers and/or sourcing alternative estimates.
  • Engaging with policyholders and repair shops to discuss technical details related to submitted claims
  • Composing technical responses for policyholders and repair facilities
  • Identifying potential fraud indicators and pursuing investigations as needed
  • Establishing, documenting, and overseeing the Claims Assessment procedure.
  • Actively seeking opportunities for process enhancement, leveraging technology and industry best practices.
  • This includes recommending improvements for optimal IT usage and enhancing the customer experience.
  • Building and nurturing relationships with individual dealerships to secure competitive pricing while delivering exceptional service to clients, defined as recognizing and facilitating appropriate coverage and executing it efficiently.
  • Managing feedback loops to enhance customer satisfaction.
  • Collaborating directly with insurers on complex cases that exceed established authority limits or raise coverage questions.

Candidate Profile:

  • A background in vehicle repair, bodywork, or automotive service is preferred.
  • A valid driving license is advantageous.
  • NVQ/C&G Level 3 qualification in mechanical engineering is desirable.
  • Familiarity with a variety of mechanical and electrical vehicle components.
  • Understanding of industry standards and practices.
  • Strong teamwork skills and the ability to collaborate effectively.
  • Ability to meet service level agreements and assist colleagues in managing these.
  • Willingness to engage with the team and contribute to process improvements where identified.


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