Customer Service Representative

2 weeks ago


Ormesby St Margaret, Norfolk, United Kingdom Together Dental Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Together Dental. As a key member of our front office team, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience for all visitors to our practice.

Key Responsibilities

  • Provide outstanding customer service to patients and visitors, responding to their needs and concerns in a timely and professional manner.
  • Manage the front desk, including answering phones, responding to emails, and handling patient correspondence.
  • Process patient registrations, updates, and cancellations, ensuring accurate and up-to-date records.
  • Coordinate appointments, surgeries, and other practice activities, ensuring seamless communication with the dental team.
  • Maintain a high level of organization and attention to detail, ensuring the front desk area is tidy and well-organized at all times.
  • Work collaboratively with the dental team to ensure the smooth operation of the practice.

Requirements

  • Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Strong communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
  • Basic computer skills, including proficiency in Microsoft Office and practice management software.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.


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