Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Together Dental. As a key member of our front office team, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience for all visitors to our practice.
Key Responsibilities
- Provide outstanding customer service to patients and visitors, responding to their needs and concerns in a timely and professional manner.
- Manage the front desk, including answering phones, responding to emails, and handling patient correspondence.
- Process patient registrations, updates, and cancellations, ensuring accurate and up-to-date records.
- Coordinate appointments, surgeries, and other practice activities, ensuring seamless communication with the dental team.
- Maintain a high level of organization and attention to detail, ensuring the front desk area is tidy and well-organized at all times.
- Work collaboratively with the dental team to ensure the smooth operation of the practice.
Requirements
- Excellent customer service skills, with the ability to remain calm and composed under pressure.
- Strong communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
- Basic computer skills, including proficiency in Microsoft Office and practice management software.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a talented and dedicated team.
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