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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Handepay. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our existing customers.
Key Responsibilities- Take ownership of customer queries and resolve issues in a timely and professional manner.
- Act as a single point of contact for all customer service queries, liaising with internal teams as required.
- Provide technical support for ecommerce and virtual terminal customers.
- Maintain accurate records of customer interactions.
- Follow established procedures and guidelines to ensure high-quality customer service.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple customer queries simultaneously.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Basic computer literacy and proficiency in MS Office applications.
- A competitive salary of £22,700 per annum.
- 25 days annual leave, plus 8 UK bank holidays.
- Contributory pension scheme.
- Share incentive scheme.
- Life assurance.
- Full training and ongoing support.