Temporary Customer Service Representative
4 weeks ago
Your new company
A reputable social housing organisation is seeking a temporary Customer Service Representative until the end of January 2025, who will be responsible for managing a caseload of Stage 1 and Stage 2 complaints from customers from all service areas across the organisation. You will approach each case with excellent interpersonal skills and have an empathetic yet objective approach.
Your new role
You will ensure that all complaints are handled correctly and in line with the Complaints Policy and Procedure. You will seek ways to improve the customer experience and identify ways to use any learning from complaints to drive service improvement, ensuring values and behaviours are understood and adhered to when dealing with complaints to promote a customer service excellence culture.
You will investigate, respond within agreed timeframes and be the single point of contact for the customer and take appropriate actions swiftly. You will record, monitor and report on the progress of complaints and ensure compliance with statutory and internal procedures.
What you'll need to succeed
Proven experience of working in a customer-focused environment with a track record of delivering excellent customer service.
Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.
Proven experience of problem-solving and effective decision-making in complex situations.
Negotiation skills and good written and verbal communication skills.
Ability to work both as an individual and as part of a team.
Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations.
Ability to analyse and interpret data and information to inform decision-making.
Excellent knowledge of IT systems, including Microsoft Office and other housing software
What you'll get in return
A competitive salary, flexible working available post 8-week training period, Immediate start
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
-
Customer Service Representative
4 weeks ago
St Helens, United Kingdom HAYS Full timeTemporary Customer Service Representative - Complaints Your new company A reputable social housing organisation is seeking a temporary Customer Service Representative until the end of January 2025, who will be responsible for managing a caseload of Stage 1 and Stage 2 complaints from customers from all service areas across the organisation. You will...
-
Customer Service Executive
6 months ago
St Albans, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Executive **Salary**: £27,000 - £31,000 per annum **Location**: St Albans **Contract**: Permanent, Full Time **Hours**: Shifts between Monday - Sunday, between 9am and 8pm **COMPANY PROFILE** Our client, a well-established organisation is looking for an experienced Customer Service Experience Executive to join their team in...
-
Temporary Customer Service Advisor
6 months ago
St Helens, United Kingdom Page Personnel Full time1 - 2 month temp role with the possibility of going perm - Weekly pay **About Our Client**: Our client is a reputable player in the not-for-profit and charities sector, with a sizeable team spread across various locations. They are dedicated to making a positive impact on the community, and they value the support of their hardworking customer service team...
-
Customer Service Representative
1 month ago
St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in St Helens, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account...
-
Customer Service Representative
4 weeks ago
St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in St Helens, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Customer Service Executive
5 months ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Services Executive **Salary**: £19,000 - £22,500 annum + bonus Location: Near St Albans Contract: Full time, Permanent - Monday - Friday, 9:00am - 5:30pm COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans. They are an...
-
Customer Service Exectuive
5 months ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Service Executive **Salary**: Up to £24,0000 per annum Location: St Albans / Hybrid Contract: Permanent Hours: Monday to Friday 09:00 - 17:30 COMPANY PROFILE This is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for...
-
Customer Service Advisor
5 months ago
St Albans, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Advisor **Salary**: Up to £24,000 per annum **Location**: St Albans **Contract**: Full time, Permanent **Hours**: Monday to Friday 9am - 5.30pm **COMPANY PROFILE** This is an exciting opportunity to work for our well-established client who are in the Financial Services industry in St Albans. Supporting companies within the...
-
Customer Service Representative
4 weeks ago
St Annes, Lancashire, United Kingdom Greenbean Full timeWe are seeking a Customer Service Representative to join our call centre team in a long term, temporary ongoing basis at Greenbean.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. To excel in this role, a customer service background or call centre experience is highly beneficial.Key...
-
Customer Service Representative
3 weeks ago
St Annes, Lancashire, United Kingdom Greenbean Full timeWe are currently seeking a Customer Service Representative to join our call centre team in a long term, temporary ongoing capacity at Greenbean.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Full training will be provided for the role, however, a customer service background or call...
-
Customer Service Representative
2 weeks ago
St Helens, St. Helens, United Kingdom Smyths Toys Full timeSales Assistant Opportunity at Smyths ToysAbout the Role:We are seeking a highly motivated and customer-focused Sales Assistant to join our team at Smyths Toys St. Helens.Main Responsibilities:Provide exceptional customer service, meet sales targets, and ensure the store is well-stocked and visually appealing.Key Skills:Friendly and approachable...
-
Retail Customer Service Representative
1 month ago
St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Retail Customer Service Representative, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in St Helens, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and handle...
-
Customer Service Representative
3 weeks ago
St Helens, St. Helens, United Kingdom Meriden Media Full timeAbout the Role:We are seeking a highly motivated and flexible individual to join our team as a Delivery Driver. As a key member of our team, you will be responsible for delivering mail and parcels to our customers in a timely and efficient manner.About the Job:This is a temporary ongoing role that requires you to work a minimum of 30 hours per week. You will...
-
Customer Service Representative
4 weeks ago
St Annes, Lancashire, United Kingdom Greenbean Full timeJob DescriptionWe are seeking a Customer Service Representative to join our call centre team in a long-term, temporary ongoing capacity.Full training will be provided for the role, and a customer service background or call centre experience is highly beneficial to excel in this position.Key benefits include a competitive hourly rate of £11.44, increasing to...
-
Customer Service Representative
2 months ago
St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in St Helens, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Representative
2 hours ago
Bury St, Suffolk, United Kingdom Adecco UK Limited Full timeJob DescriptionWe are seeking a highly motivated Customer Service Representative to join our team at Adecco UK Limited. This role is ideal for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.Main ResponsibilitiesTaking inbound calls, accepting orders, and handling general queries with...
-
Customer Service Representative
1 month ago
St Helens, St. Helens, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are looking for dedicated team members to join our vibrant team. As a key contributor, you will be responsible for delivering exceptional customer service, supporting operational activities, and collaborating with colleagues to achieve goals.Key Responsibilities:Engage with customers, providing service and support.Participate in...
-
Customer Service Representative
21 hours ago
Bury St, Suffolk, United Kingdom HM Courts and Tribunals Service Full timeAbout HM Courts and Tribunals ServiceHM Courts and Tribunals Service is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.We are looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.If you are interested in developing a career with a...
-
Customer Service Representative
4 weeks ago
St Helens, St. Helens, United Kingdom Asda Full timeAbout AsdaAs a Service Colleague at Asda, you will be working across various departments to ensure the efficient running of our stores. This means every day could be different, with opportunities to serve customers at the checkouts, perfect pizzas, pick for home deliveries, or replenish products on the shelves. Our customers are our priority, and we take...
-
Customer Service Representative
4 weeks ago
St Albans, Hertfordshire, United Kingdom Red Door Recruitment Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Red Door Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Providing a superior service...