Customer Service Representative

6 days ago


St Helens, St. Helens, United Kingdom Handepay Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Handepay. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our existing customers.

Key Responsibilities
  • Take ownership of customer queries and resolve issues in a timely and professional manner.
  • Act as a single point of contact for all customer service queries, liaising with internal teams as required.
  • Provide technical support for Ecommerce and Virtual Terminal customers.
  • Maintain accurate system records and follow established procedures.
  • Develop an understanding of the card market and industry standards.
Requirements
  • Team player with a clear focus on providing excellent customer service.
  • Tolerant and empathic communicator with a confident telephone manner.
  • Able to take ownership of queries, problems, and projects and manage to resolution.
  • PC literacy and use of in-house database and MS Office applications.
  • Attention to detail and ability to work unsupervised if necessary.
About Handepay

Handepay, part of the PayPoint Group, is a leading player in the payments industry. We pride ourselves on our remarkable price proposition, core values of honesty, transparency, and integrity, and exceptional customer service.

What We Offer
  • £22,700 basic salary.
  • 25 days annual leave, plus 8 UK bank holidays.
  • Contributory pension scheme.
  • Share incentive scheme.
  • Life assurance.
  • Full training provided, plus ongoing training and support.


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