Customer Service Representative
6 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Handepay. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our existing customers.
Key Responsibilities- Take ownership of customer queries and resolve issues in a timely and professional manner.
- Act as a single point of contact for all customer service queries, liaising with internal teams as required.
- Provide technical support for Ecommerce and Virtual Terminal customers.
- Maintain accurate system records and follow established procedures.
- Develop an understanding of the card market and industry standards.
- Team player with a clear focus on providing excellent customer service.
- Tolerant and empathic communicator with a confident telephone manner.
- Able to take ownership of queries, problems, and projects and manage to resolution.
- PC literacy and use of in-house database and MS Office applications.
- Attention to detail and ability to work unsupervised if necessary.
Handepay, part of the PayPoint Group, is a leading player in the payments industry. We pride ourselves on our remarkable price proposition, core values of honesty, transparency, and integrity, and exceptional customer service.
What We Offer- £22,700 basic salary.
- 25 days annual leave, plus 8 UK bank holidays.
- Contributory pension scheme.
- Share incentive scheme.
- Life assurance.
- Full training provided, plus ongoing training and support.
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