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Customer Service Representative

2 months ago

St Helens, St. Helens, United Kingdom Handepay Merchant Services Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Advisor to join our team at Handepay Merchant Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Act as a single point of contact for customer queries, resolving issues and escalating complex problems to senior team members as needed.
  • Develop and maintain a thorough understanding of our products and services, ensuring accurate and up-to-date information is provided to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed customer satisfaction targets, ensuring high levels of customer loyalty and retention.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer queries simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
What We Offer
  • A competitive salary and benefits package, including 25 days annual leave and a contributory pension scheme.
  • Ongoing training and development opportunities, to help you grow and succeed in your role.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading payments industry company, with a reputation for excellence and innovation.