Customer Service Ambassador

7 hours ago


St Helens, St. Helens, United Kingdom William Hill Full time
{"title": "Customer Service Representative", "description": "Delivering Exceptional Customer Experiences

At William Hill, we're passionate about creating memorable experiences for our customers. As a Customer Service Representative, you'll be at the forefront of this mission, ensuring that every interaction is positive and engaging.

Key Responsibilities:
  • Welcoming customers with a warm and friendly demeanor
  • Processing bets and resolving customer queries efficiently
  • Providing expert guidance on betting terminals and products
  • Building strong relationships with customers and promoting a culture of excellent service
  • Championing responsible gambling practices and supporting colleagues in this effort
  • Collaborating with managers to maintain shop displays and ensure seamless opening and closing procedures
Working Patterns:
  • Our shops operate between 8am and 10pm, Monday to Sunday
  • Shifts are created on a rota basis and may include evening and weekend work
What We're Looking For:
  • Aged 18+ (a legal requirement)
  • A genuine passion for delivering outstanding customer service
  • Excellent interpersonal and empathy skills, with the ability to engage with customers from diverse backgrounds
What's in it for You:
  • A competitive salary and quarterly performance bonus
  • A range of full and part-time hours to suit your needs
  • 28 days' holiday, plus an extra paid day off for your birthday
  • A pension plan with employer matching contributions
  • Perks and discounts in high street shops, cinemas, and holidays
  • Subsidized travel for roles based in London
  • Ongoing training and development opportunities to support your career growth
", "lang_code": "en-US"}

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