Customer Service Representative

5 days ago


St Helens, St. Helens, United Kingdom Knauf Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Manage the Customer Journey
    • Effectively manage and support the supply of Knauf Insulation products
    • Maintain systems and procedures to ensure the delivery of service meets and exceeds customer expectations
  • Process Customer Orders
    • Accurately process customer orders in SAP, including lead times, pricing, and customer details
  • Provide Excellent Customer Service
    • Maintain a best-in-class level of customer service in line with Knauf values and best practice guide
  • Collaborate with Internal Teams
    • Liaise with warehouse, production, and plant to confirm special requirements with a customer-centric and collaborative attitude
Requirements
  • Customer Service Experience
    • Experience in customer service and/or transport and logistics is an added advantage
  • Technical Skills
    • SAP knowledge is a plus
  • Communication and Administrative Skills
    • Excellent verbal and written communication skills
    • Good administrative and I.T skills
  • Attention to Detail
    • Strong eye for detail and ability to work autonomously
What We Offer

We value everyone's contribution equally and ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.



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