Retail Lead

2 weeks ago


St Helens, St. Helens, United Kingdom Nike Full time
About the Role

Nike is seeking a Retail Lead to join our team and provide world-class service to our consumers.

Key Responsibilities
  • Deliver exceptional consumer service and ensure a premium brand experience
  • Coordinate, coach, and motivate employees to achieve sales targets and maintain an excellent work atmosphere
  • Support the management of daily business operations, including digital services, visual merchandising, sales floor, and promotional campaigns
  • Identify and solve problems in partnership with store leadership and serve as a brand ambassador for Nike's initiatives
  • Ensure the store complies with all Nike standards and guidelines
Business Areas

Our Retail Leads specialize in one business area but support cross-functionally:

  • Commercial: Support a team that delivers efficient receiving of product, inventory accuracy to visual presentation standards, and timely monthly initiative launches
  • Athlete Experience: Ensure the team is equipped to deliver the highest quality athlete experience
  • Consumer Experience: Lead by example and deliver sales floor service to bring the consumer journey to life
What We Offer
  • One of the best compensation and benefits packages in the industry
  • Opportunity for monthly performance-based bonus
  • A supportive team that values Diversity, Equity & Inclusion
  • A career at a company at the forefront of the sports and fashion industry
  • Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor
Requirements
  • Customer service and/or retail experience preferred
  • Ability to manage a small team of peers
  • Effective communicator, brand ambassador, and collaborative teammate
  • Demonstrated ability to apply product sales techniques
  • Flexible with scheduling and available to work retail hours (9:30am-8pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs


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