Retail Operations Manager
6 days ago
About the Role:
Nike is seeking a highly skilled Retail Lead to join our team and provide exceptional consumer service and a premium brand experience to our customers.
Key Responsibilities:
- Deliver exceptional consumer service and ensure a premium brand experience to our customers.
- Coordinate, coach, and motivate employees in your area while maintaining an excellent work atmosphere.
- Support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- Identify and solve problems in partnership with store leadership and be a brand ambassador for Nike's initiatives.
- Ensure the store complies with all Nike standards and guidelines.
Business Areas:
- Commercial: Support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- Athlete Experience: Ensure the team is equipped to deliver the highest quality athlete experience.
- Consumer Experience: Lead by example and deliver our sales floor service to bring the consumer journey to life.
What You'll Get:
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance-based bonus.
- A supportive team that values Diversity, Equity & Inclusion.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor.
Qualifications:
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (9:30am-8pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
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