Retail Operations Manager

6 days ago


St Helens, St. Helens, United Kingdom Nike Full time

About the Role:

Nike is seeking a highly skilled Retail Lead to join our team and provide exceptional consumer service and a premium brand experience to our customers.

Key Responsibilities:

  • Deliver exceptional consumer service and ensure a premium brand experience to our customers.
  • Coordinate, coach, and motivate employees in your area while maintaining an excellent work atmosphere.
  • Support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
  • Identify and solve problems in partnership with store leadership and be a brand ambassador for Nike's initiatives.
  • Ensure the store complies with all Nike standards and guidelines.

Business Areas:

  • Commercial: Support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
  • Athlete Experience: Ensure the team is equipped to deliver the highest quality athlete experience.
  • Consumer Experience: Lead by example and deliver our sales floor service to bring the consumer journey to life.

What You'll Get:

  • One of the best compensation and benefits packages in the industry.
  • Opportunity for monthly performance-based bonus.
  • A supportive team that values Diversity, Equity & Inclusion.
  • A career at a company at the forefront of the sports and fashion industry.
  • Generous online and in-store employee discounts and a brand-new Nike outfit for you to sport with your teammates on the sales floor.

Qualifications:

  • Customer service and/or retail experience preferred.
  • Ability to manage a small team of peers.
  • Effective communicator, brand ambassador, and collaborative teammate.
  • Demonstrated ability to apply product sales techniques.
  • Flexible with scheduling and available to work retail hours (9:30am-8pm), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.


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