Customer Service Officer

1 week ago

St Helens, St. Helens, United Kingdom Torus Group Full time

About the Role

We are seeking a skilled Customer Service Officer to join our team at Torus Group. As a key member of our Customer Resolution Team, you will play a vital role in ensuring the highest quality of service for our customers.

Key Responsibilities

  • Liaise closely with customers to clarify the nature of their complaint and keep them informed of progress.
  • Ensure the effective resolution of complaints.
  • Work collaboratively with colleagues to achieve excellent customer outcomes.
  • Contribute to the development of new processes and procedures to improve our service offering.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • DBS check (if required for role).

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work for a leading social housing provider.
  • A supportive and inclusive work environment.
  • Professional development opportunities.

Torus Group is an Equal Opportunities Employer

We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

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