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Guest Relations Ambassador

2 months ago

Bath, Bath and North East Somerset, United Kingdom Homewood Full time

About Us

At Homewood, we're a unique and imaginative hotel that prides itself on creating unforgettable experiences for our guests. We're a big-hearted team that values respect, inclusivity, and a passion for hospitality.

Our Culture

We're a diverse and dynamic community that encourages our team members to be their authentic selves. We believe in fostering a culture where everyone can thrive and grow, both personally and professionally.

What We Offer

As a Guest Relations Assistant, you'll be part of a stimulating environment that offers:

  • Monthly service payments and competitive pay
  • Free parking for team members
  • Complimentary meals when on duty
  • Opportunities for progression and training
  • Cash savings benefits and wellbeing support
  • Discounts on dining, drinking, and sleeping at our properties
  • Discounts on local gyms and hospitality services
  • A 500 refer-a-friend scheme

Your Role

As a Guest Relations Assistant, you'll be the face of our hotel, responsible for:

  • Welcoming guests and ensuring a seamless check-in and check-out experience
  • Preparing bills and taking payments
  • Providing exceptional customer service and resolving any issues that may arise
  • Upselling and promoting our hotel's amenities and services
  • Managing administrative tasks, including phone and computer-based work

What's Next

If you're interested in joining our team, we invite you to apply. If your application stands out, we'll be in touch to discuss further. If successful, you'll have the opportunity to participate in a Team Insight session, where you can ask questions and learn more about our team and culture.