Customer Service Ambassador

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom Dukes Hotel and The Bird, Bath Full time

About the Role

As a key member of our front-of-house team, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your role will involve handling check-ins, check-outs, and any other administrative tasks related to guest arrivals and departures.

Responsibilities

  • Guest Experience - Provide exceptional customer service to all guests, responding to queries and resolving any issues that may arise during their stay.
  • Front Desk Operations - Manage the front desk, handling check-ins, check-outs, and preparing bills and taking payments.
  • Knowledge and Upselling - Showcase your knowledge of our hotel and its facilities, offering guests information and recommendations to enhance their stay.
  • Administration - Undertake administrative tasks, including phone calls, emails, and other computer-based work, to ensure the smooth operation of the front desk.

About Us

We are an imaginative and playful team at Dukes Hotel and The Bird, Bath, who encourage each other to remain unconventional. Our diverse and inclusive community encourages a culture where you can be the best version of yourself, making working in our hotel a little bit more exciting.

What We Offer

  • Competitive Salary and Benefits - We offer a competitive salary and benefits package, including monthly service payments and cash savings benefits.
  • Flexible Working Hours - You will have the opportunity to work a variety of weekend and weekday shifts, allowing you to choose a schedule that suits you.
  • Progression and Training - We offer opportunities for progression and training, enabling you to develop your skills and career within our hotel.


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