Customer Service Ambassador

3 weeks ago

Bath, Bath and North East Somerset, United Kingdom Arena Racing Company Full time

Casual Waiting/Hospitality Staff

We are seeking a professional and courteous individual to join our team at Bath Racecourse.

Responsibilities:

  • Provide exceptional customer service to all guests at all times.
  • Ensure guests receive the highest standard of service and are advised on all products available within the venue.
  • Contribute to a happy and welcoming atmosphere within the venue.
  • Work effectively as part of a team to meet guests' needs to the highest possible standard.
  • Maintain stock levels and rotation within work and storage areas to avoid waste and assist with stocktaking.
  • Ensure the work area is adequately stocked with glassware, ice, condiments, and other sundries in line with predetermined stock levels and business need.
  • Lay up and prepare restaurants/boxes for the service of meals, tea, coffee, and light refreshments.
  • Serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
  • Service of wine and other drinks from the bar as directed by your Management team.
  • Keep the area of work and public areas clean and tidy before, during, and after opening hours and undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
  • Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
  • Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
  • Ensure all tills are closed down in accordance with company procedures.
  • Ensure that all temperature records are accurately kept along with other appropriate paperwork.
  • Adhere to and follow all licensing policies and procedures.
  • Handle cash, stock, and equipment in a secure manner.
  • Act as an information point for customers.
  • Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
  • Adhere to Company policies and procedures.
  • Undertake other reasonable duties in line with business demands.

Skills and Qualities:

  • Be smart, polite, professional, and well-presented at all times.
  • Excellent verbal communication and customer care skills.
  • Flexibility and adaptability.
  • Demonstrate a passion for quality service and standards.
  • Strong interpersonal skills – friendly, confident, outgoing.
  • Strong numerical and literacy skills.
  • The ability to handle difficult or conflict situations.
  • The ability to adopt the values of Arena Racing Company.
  • The ability to work with a smile on your face whatever the weather.
  • To work with honesty and integrity.
  • Experience working in a hospitality environment is preferred but not essential.

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