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Front Desk Ambassador
1 month ago
About the Role
We are seeking a skilled and friendly Front Desk Ambassador to join our team at Dukes Hotel and The Bird, Bath. As a key member of our front-of-house team, you will be the first point of contact for our guests and play a vital role in ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide exceptional customer service to our guests, responding to their queries and resolving any issues that may arise.
- Manage the front desk, handling check-ins, check-outs, and preparing bills and taking payments.
- Show our guests we care by answering queries and resolving issues in a timely and professional manner.
- Show off your knowledge of our hotel and all it has to offer, helping our guests and perhaps offering a little upsell too.
- Take care of the admin – when you're not face-to-face with our guests, you'll be on the phone, emails, or doing other computer-based work.
What to Expect
As a Front Desk Ambassador, you can expect to work a variety of shifts, including weekends and weekdays. You'll be working closely with our team to ensure our guests have an exceptional experience with us.
What We Offer
We offer a range of benefits to our team members, including monthly service payments, free parking, flexible working hours, and opportunities for progression and training.
How to Apply
If you're a friendly and approachable individual with excellent communication skills, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps.