Front of House Ambassador
2 weeks ago
Welcome to WatchHouse, where we're passionate about serving our customers with excellence. As a Front of House team member, you'll be the face of our company, ensuring every customer has an exceptional experience. This role is ideal for individuals who are friendly, knowledgeable, and proactive, with a passion for delivering the WatchHouse experience.
Key Responsibilities:
- Friendly and knowledgeable service - Share your expertise with customers and new starters in a professional, friendly, and succinct manner.
- Adaptability and dynamism - Switch between floor service and counter service as needed, keeping your day-to-day exciting and allowing you to see different aspects of the business.
- Proactive and hard working - Look for opportunities to improve processes and support your team members.
What We Offer:
- Beautifully designed Houses with industry-leading equipment and a team of fellow hospitality professionals.
- Contracted hours every week for stability and the ability to plan your personal life.
- Empathetic managers who will be flexible with your needs.
- Free coffee, tea, and WatchHouse made drinks during and outside of work hours.
- On and off-shift training to ensure your success.
- Access to SCA training depending on your role.
- 250g of free coffee per month.
- Access to the Cycle to work scheme.
- A day off-shift induction within your first two weeks of joining WatchHouse.
- Genuine opportunities for career growth as we continue to expand.
- Free lunch on every shift.
- A social budget for each location to enjoy with your team outside of work.
- An invite to the annual WatchHouse Party with Core Value Awards and prizes.
- 30% off food in any of our Houses, any time.
- 30% off WatchHouse retail coffee, any time.
Culture at WatchHouse
At WatchHouse, we pride ourselves on creating an environment where diversity is celebrated, equality is insisted, and inclusion is expected. We believe in having the right person in the role, with personality and individuality at the top of our list. We value and respect diversity, standing up for equality and against any form of discrimination.
We are a people-first business, curious and interested in those around us. We treat everyone with respect and strive to be the best we can be. We give and receive regular and honest feedback in a professional manner.
We plan, prioritize, and respect the time of others. We complete every task to the best of our ability and are happy to ask for help. We work in cohesion with other people and departments, sharing successes and building strong relationships.
Our four core values - passion, can do, diligence, and empathy - are what make WatchHouse who we are. Our decisions are made based on these principles, and we believe these values should resonate strongly with anyone joining our team.
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