Network Operations Specialist

7 days ago


Telford, Telford and Wrekin, United Kingdom CityFibre Full time

About CityFibre

CityFibre is a leading provider of fibre-optic broadband networks in the UK. Our mission is to deliver high-speed, reliable, and secure connectivity to businesses and communities across the country.

Job Summary

We are seeking a highly skilled NOC Operations Engineer to join our team. As a key member of our Network Operations team, you will be responsible for installing, maintaining, monitoring, and troubleshooting our customer and core networks.

Key Responsibilities

  • Monitor the network for issues and take corrective action to resolve problems remotely or dispatch an engineer as needed.
  • Investigate and resolve tickets raised by business customers via our Ticket Support Centre.
  • Collaborate with cross-functional teams to ensure seamless network operations and customer satisfaction.

Requirements

  • Previous experience working in a 1st/2nd Line Network Support role.
  • Experience in Data Centre environments.
  • Confident using different routing protocols, specifically BGP.

What We Offer

At CityFibre, we offer a competitive salary, 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. We are committed to providing equal opportunities to people from all backgrounds and commitments.


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