IT Support Specialist

6 days ago


Telford, Telford and Wrekin, United Kingdom TOUCHSCREEN TALENT LIMITED Full time

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Touchscreen Talent Limited. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities

  • Investigate, diagnose, and resolve IT support issues in a timely and efficient manner.
  • Work closely with clients, internal teams, and third-party suppliers to resolve issues and meet service level agreements.
  • Take ownership of issue resolution, monitoring progress, and escalating as necessary within a service desk environment.
  • Assist with the installation or upgrade of hardware and software, and create and maintain documentation for IT systems.

Requirements

  • Strong knowledge of Microsoft-based operating systems, including Windows 10/11 and Microsoft Server 2022.
  • Experience with networking, including LAN, WAN, and Wi-Fi.
  • Proficiency in laptops, mobiles, printers, and other network devices.
  • Excellent communication skills and telephone manner.
  • Ability to set expectations and communicate results.
  • Creating technical documentation.
  • ITIL v4 Foundation certification is desirable.

About Us

Touchscreen Talent Limited is a growing business that values innovation and customer satisfaction. We offer a dynamic and supportive work environment, and we are committed to helping our clients achieve their goals.



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