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Customer Service Representative

2 months ago

Motherwell, North Lanarkshire, United Kingdom Resideo Full time
Customer Service Administrator - French Speaker

Resideo is seeking a highly skilled Customer Service Administrator to join our support team in Motherwell, Scotland. This is a full-time, hybrid position, with a mix of remote and on-site work.

Key Responsibilities:
  • Manage customer relationships in a professional and courteous manner.
  • Provide timely and accurate information to customers regarding orders, deliveries, and returns.
  • Interface with internal departments and external suppliers to resolve customer issues.
  • Process customer orders and returns in accordance with company policies.
  • Investigate and resolve customer complaints in a fair and timely manner.
  • Ensure adherence to all customer care and returns-related processes.
  • Support other administrative roles as needed.
Requirements:
  • Previous experience in a customer service role or office environment.
  • Fluent in French and English.
  • Ability to work in a fast-paced environment.
  • Knowledge of Excel and/or Salesforce/SAP is a plus.
What We Offer:
  • Hybrid working arrangement with flexible hours.
  • A collaborative and supportive team environment.
  • Excellent training and coaching opportunities.
  • Genuine opportunities for career growth and development.