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Customer Service Representative

1 month ago

Motherwell, North Lanarkshire, United Kingdom Dalziel Park Hotel Full time
Part Time Receptionist

We are seeking a highly organized and detail-oriented individual to join our team as a Part Time Receptionist at Dalziel Park Hotel. The successful candidate will be responsible for welcoming and greeting customers, scheduling meetings and arranging accommodation, handling and redirecting telephone calls, and maintaining the cleanliness of the reception area.

Key Responsibilities:
  • Welcoming and greeting customers.
  • Scheduling meetings and arranging accommodation.
  • Handling and redirecting telephone calls.
  • Maintaining the cleanliness of the reception area.
  • Managing hotel check-ins and check-outs.
  • Organising and distributing mail.
  • Performing various administrative tasks.
  • Adhering to company, legal, and statutory health and safety regulations.
  • Processing golf bookings and payments.
  • Checking golfers in using our online system.
  • Taking payment for any new memberships and issuing bag tags etc.
  • Responding to any queries relating to the Golf Memberships or any ad hoc enquiries regarding the golf facility.

Requirements:
  • At least 1 year of prior experience as a receptionist in a similar setting.
  • Strong communication skills, both over the phone, in writing, and in person.
  • Highly organized with excellent attention to detail.
  • Ability to remain calm under pressure and prioritize multiple tasks effectively.
  • Proficient keyboard and IT skills.
  • Punctual and dependable.

What We Offer:
  • Competitive salary plus tips while on shift.
  • Opportunity for advancement and progression.
  • Flexible Shift Patterns.
  • Learning and Development Pathways.
  • Pension scheme.
  • 50% Employee food discount when dining with friends & family.
  • Free Golf Membership.
  • Discounted Gym membership.
  • 10 year club – rewarding long service.

We are committed to providing a supportive and inclusive work environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.