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Customer Service Representative

1 month ago

Motherwell, North Lanarkshire, United Kingdom Resideo Full time

Resideo is seeking a highly skilled Customer Service Administrator to join our support team in Scotland. This is a full-time, hybrid position with a mix of remote and on-site work.

As a Customer Service Administrator, you will be the primary point of contact for customers, ensuring their needs and expectations are met. You will respond to customer inquiries via phone and email, resolving issues related to orders, returns, and other customer concerns.

You will also assist other customer service representatives with administrative tasks and collaborate with internal departments to resolve customer issues.

Key Responsibilities:

  • Manage customer relationships in a professional and courteous manner.
  • Provide information and feedback to customers regarding orders, deliveries, and services.
  • Interface with supply locations and distribution centers to ensure timely delivery of products.
  • Respond promptly to customer inquiries via email and phone.
  • Take ownership of customer issues and ensure timely resolution.
  • Receive, validate, and process customer orders.
  • Investigate and resolve customer complaints related to order fulfillment.
  • Ensure adherence to customer care and returns processes.
  • Support administrative tasks and projects to improve customer experience and productivity.

Requirements:

  • Previous experience in a customer service role or office environment.
  • Fluent in French and English.
  • Ability to work in a fast-paced environment.

What We Offer:

  • Hybrid working arrangement with flexible hours.
  • A collaborative and supportive team environment.
  • Excellent training and coaching opportunities.
  • Genuine opportunities for career growth and development.