Customer Service Representative
4 weeks ago
We are seeking a highly organized and communicative Receptionist to join our team at Dalziel Park Hotel. The ideal candidate will have at least 1 year of prior experience as a receptionist in a similar setting and possess strong communication skills, both over the phone, in writing, and in person.
Key Responsibilities:
- Welcoming and greeting customers.
- Scheduling meetings and arranging accommodation.
- Handling and redirecting telephone calls.
- Maintaining the cleanliness of the reception area.
- Managing hotel check-ins and check-outs.
- Organising and distributing mail.
- Performing various administrative tasks.
- Adhering to company, legal, and statutory health and safety regulations.
- Processing golf bookings and payments.
- Checking golfers in using our online system.
- Taking payment for any new memberships and issuing bag tags etc.
- Responding to any queries relating to the Golf Memberships or any ad hoc enquiries regarding the golf facility.
Requirements:
- At least 1 year of prior experience as a receptionist in a similar setting.
- Strong communication skills, both over the phone, in writing, and in person.
- Highly organized with excellent attention to detail.
- Ability to remain calm under pressure and prioritize multiple tasks effectively.
- Proficient keyboard and IT skills.
- Punctual and dependable.
What We Offer:
- Competitive salary plus tips while on shift.
- Opportunity for advancement and progression.
- Flexible Shift Patterns.
- Learning and Development Pathways.
- Pension scheme.
- 50% Employee food discount when dining with friends & family.
- Free Golf Membership.
- Discounted Gym membership.
- 10 year club – rewarding long service.
We pay above National Minimum Wage rates. We will reward you, invest in you and give you every opportunity to progress and grow within an exciting, forward-thinking company. So why not meet us? We'd love to meet you.
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