Customer Service Representative

4 weeks ago


Motherwell, North Lanarkshire, United Kingdom Dalziel Park Hotel Full time
Part Time Receptionist

We are seeking a highly organized and communicative Receptionist to join our team at Dalziel Park Hotel. The ideal candidate will have at least 1 year of prior experience as a receptionist in a similar setting and possess strong communication skills, both over the phone, in writing, and in person.

Key Responsibilities:
  • Welcoming and greeting customers.
  • Scheduling meetings and arranging accommodation.
  • Handling and redirecting telephone calls.
  • Maintaining the cleanliness of the reception area.
  • Managing hotel check-ins and check-outs.
  • Organising and distributing mail.
  • Performing various administrative tasks.
  • Adhering to company, legal, and statutory health and safety regulations.
  • Processing golf bookings and payments.
  • Checking golfers in using our online system.
  • Taking payment for any new memberships and issuing bag tags etc.
  • Responding to any queries relating to the Golf Memberships or any ad hoc enquiries regarding the golf facility.

Requirements:
  • At least 1 year of prior experience as a receptionist in a similar setting.
  • Strong communication skills, both over the phone, in writing, and in person.
  • Highly organized with excellent attention to detail.
  • Ability to remain calm under pressure and prioritize multiple tasks effectively.
  • Proficient keyboard and IT skills.
  • Punctual and dependable.

What We Offer:
  • Competitive salary plus tips while on shift.
  • Opportunity for advancement and progression.
  • Flexible Shift Patterns.
  • Learning and Development Pathways.
  • Pension scheme.
  • 50% Employee food discount when dining with friends & family.
  • Free Golf Membership.
  • Discounted Gym membership.
  • 10 year club – rewarding long service.

We pay above National Minimum Wage rates. We will reward you, invest in you and give you every opportunity to progress and grow within an exciting, forward-thinking company. So why not meet us? We'd love to meet you.

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