Customer Service Liaison

4 weeks ago


Motherwell, North Lanarkshire, United Kingdom Dalziel Park Hotel Full time

Part Time Receptionist Vacancy at Dalziel Park Hotel

We are seeking a highly organized and communicative Receptionist to join our team at Dalziel Park Hotel. As a Receptionist, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our front desk.

Key Responsibilities:

  • Welcoming and greeting our valued customers, offering them a warm and friendly welcome to our hotel.
  • Efficiently handling and redirecting telephone calls, providing accurate information and resolving any queries or concerns.
  • Maintaining the cleanliness and tidiness of the reception area, ensuring it remains a comfortable and inviting space for our guests.
  • Managing hotel check-ins and check-outs, processing payments and providing guests with all the necessary information and support.
  • Organizing and distributing mail, ensuring that all correspondence is handled promptly and efficiently.
  • Performing various administrative tasks, including data entry, filing, and preparing reports.
  • Adhering to company, legal, and statutory health and safety regulations, ensuring a safe and secure environment for our guests and staff.
  • Processing golf bookings and payments, checking golfers in using our online system, and taking payment for new memberships and issuing bag tags.

Requirements:

  • At least 1 year of prior experience as a receptionist in a similar setting, with excellent communication and interpersonal skills.
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Highly proficient in keyboard and IT skills, with the ability to learn and adapt to new systems and technology.

We offer:

  • A competitive salary, plus tips while on shift.
  • Opportunities for advancement and progression within the company.
  • Flexible shift patterns to suit your needs.
  • A comprehensive pension scheme and 50% employee food discount.
  • Free Golf Membership and discounted Gym membership.
  • A 10-year club, rewarding long service and dedication to the company.

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