Customer Service Liaison
4 weeks ago
Part Time Receptionist Vacancy at Dalziel Park Hotel
We are seeking a highly organized and communicative Receptionist to join our team at Dalziel Park Hotel. As a Receptionist, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our front desk.
Key Responsibilities:
- Welcoming and greeting our valued customers, offering them a warm and friendly welcome to our hotel.
- Efficiently handling and redirecting telephone calls, providing accurate information and resolving any queries or concerns.
- Maintaining the cleanliness and tidiness of the reception area, ensuring it remains a comfortable and inviting space for our guests.
- Managing hotel check-ins and check-outs, processing payments and providing guests with all the necessary information and support.
- Organizing and distributing mail, ensuring that all correspondence is handled promptly and efficiently.
- Performing various administrative tasks, including data entry, filing, and preparing reports.
- Adhering to company, legal, and statutory health and safety regulations, ensuring a safe and secure environment for our guests and staff.
- Processing golf bookings and payments, checking golfers in using our online system, and taking payment for new memberships and issuing bag tags.
Requirements:
- At least 1 year of prior experience as a receptionist in a similar setting, with excellent communication and interpersonal skills.
- Strong organizational skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Highly proficient in keyboard and IT skills, with the ability to learn and adapt to new systems and technology.
We offer:
- A competitive salary, plus tips while on shift.
- Opportunities for advancement and progression within the company.
- Flexible shift patterns to suit your needs.
- A comprehensive pension scheme and 50% employee food discount.
- Free Golf Membership and discounted Gym membership.
- A 10-year club, rewarding long service and dedication to the company.
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