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Customer Success Manager

2 months ago

London, Greater London, United Kingdom Student Beans Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Student Beans. As a key member of our account management team, you will play a crucial role in driving client growth and ensuring the success of our business partnerships.

Key Responsibilities
  • Collaborate with our account management team to develop and implement strategies that drive client growth and revenue expansion.
  • Liaise with our brand partners to understand their business objectives and develop tailored success plans to meet their needs.
  • Conduct regular business reviews with clients to ensure alignment with their strategic goals and identify opportunities for growth.
  • Utilize your industry knowledge and expertise to identify new revenue streams and expansion opportunities for our account management team.
  • Develop and maintain strong relationships with our clients to ensure their continued satisfaction and loyalty.
Requirements
  • Proven experience in a B2B customer success or account management role.
  • Ability to analyze data and make informed decisions to drive business growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong commercial awareness and understanding of the customer success landscape.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.