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Housing Officer

2 months ago

Folkestone, Kent, United Kingdom Folkestone Hythe Full time
About the Role

Folkestone & Hythe District Council is seeking an experienced Housing Officer to join our Independent Living team.

As a Housing Officer, you will be responsible for delivering a comprehensive housing service to tenants living in independent living schemes. This includes:

  • Signing up new tenants into their homes
  • Dealing with reports of anti-social behaviour
  • Managing tenancies and dealing with residents' queries
  • Carrying out scheme surgeries and meetings
  • Assessing the suitability of applicants for independent living
  • Maintaining the safety of the schemes you manage through weekly inspections

You will work closely with other Neighbourhoods staff, internal and external partners, including the council's Community Safety Unit, social services, and Kent Police.

Key Responsibilities
  • Deliver a customer-focused housing service to tenants
  • Manage anti-social behaviour caseloads
  • Carry out scheme inspections to ensure safety
  • Work with internal and external partners to achieve outcomes
Requirements
  • Experience of working within a housing management team
  • Sound knowledge of relevant housing legislation
  • Excellent problem-solving skills and a 'can do' attitude
  • Robust approach to managing anti-social behaviour caseloads
  • Excellent organisational and communication skills
  • Good literacy skills and confidence in written communication
What We Offer

Folkestone & Hythe District Council offers a dynamic and supportive work environment. As a Housing Officer, you will have the opportunity to make a real difference in the lives of our tenants and contribute to the success of our Independent Living team.