Patient Pathway Coordinator

4 weeks ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time

Position Overview

At Barts Health NHS Trust, we aspire to be a leading healthcare organization that fosters strong partnerships with our communities, dedicated to addressing health disparities in the region. Our commitment is to establish a reputation for excellence in patient care, research, and education. As part of UCLPartners, the largest academic health sciences system globally, we ensure our patients access the latest treatments and innovations.

We seek exceptional individuals to join our progressive healthcare team. In return, Barts Health offers unparalleled professional development opportunities, allowing for the implementation of new initiatives that will:

  • Enable healthcare professionals to gain diverse experiences across various hospitals throughout the patient journey;
  • Enhance career advancement opportunities, retaining talented staff who may seek promotions elsewhere;
  • Attract top-tier doctors and researchers globally, facilitating knowledge sharing and expertise;
  • Collaborate with partners in an Academic Health Science System to secure funding and develop new technologies, techniques, and treatments.

Key Responsibilities

The successful candidate will serve as the primary contact for patients regarding their care pathways, catering to both inpatients and outpatients. This role involves collaboration within a multidisciplinary team under the guidance of the Clinical Lead, ensuring effective management of the patient journey from referral to discharge. The position requires maintaining high levels of satisfaction for both patients and clinicians by being an approachable, knowledgeable, and customer-focused point of contact.

To standardize processes across the Trust, established Standard Operating Procedures (SOP) will outline the execution of this role and the associated timelines. As a Trainee, the individual will perform their duties under supervision.

Working Environment

Barts Health is recognized as one of the largest NHS trusts in the UK and a leading healthcare provider. We are embarking on an exciting phase of improvement to enhance our clinical reputation. Having successfully moved beyond special measures, we are now positioned to continuously elevate our services for patients.

Our vision is to be a high-performing group of NHS hospitals, celebrated for our excellence and innovation, delivering safe and compassionate care to our patients in the region and beyond. This includes being a provider of exceptional patient safety, consistently delivering high standards of care, and ensuring that patients receive the right care at the right time. Additionally, we strive to create an outstanding workplace where our WeCare values are evident and guide our collaborative efforts.

We are dedicated to fostering an inclusive environment where every staff member feels a sense of belonging. We celebrate our diversity and actively promote an inclusive workplace culture.

Detailed Job Responsibilities and Requirements

A comprehensive job description is available, detailing the primary tasks and responsibilities associated with this role, along with the qualifications, skills, experience, and knowledge required. Please refer to the attached documents for further information.

Candidate Profile

Qualifications

Essential Criteria

  • Basic secondary education with NVQ Level 2 in Business Administration or equivalent experience.

Experience

Essential Criteria

  • Familiarity with patient pathways.
  • Understanding of patient priorities and performance metrics.
  • Knowledge of healthcare administrative systems and processes.
  • Awareness of Primary Care, GP, and community services.
  • Proficiency in IT and patient data systems, including Microsoft Office Suite (Outlook, Word, Excel) and EPR.

Knowledge

Desirable Criteria

  • Basic understanding of Medical Terminology.
  • Knowledge of Confidentiality and Data Protection regulations.
  • Awareness of Health and Safety standards.
  • Understanding of Equality and Diversity principles.

Skills

Essential Criteria

  • Proficient data entry, typing, and verification skills.
  • Attention to detail.
  • Competence in using IT and patient data systems as previously listed.
  • Strong writing and reporting abilities.
  • Ability to analyze and interpret data for informed decision-making.
  • Clear and concise communication skills.
  • Effective interaction with individuals from diverse backgrounds.
  • Proficient in handling complaints and demonstrating appropriate assertiveness.
  • Basic conflict resolution skills.
  • Contributes positively to effective multidisciplinary teamwork.
  • Supports colleagues in their roles.
  • Takes accountability for personal actions and achievement of work objectives.

Other Attributes

Essential Criteria

  • Maintains high standards of work quality and adherence to protocols.
  • Completes tasks punctually and to a high standard.
  • Organizes, plans, and prioritizes workload effectively.
  • Follows organizational policies and procedures diligently.
  • Patient-centered approach.
  • Demonstrates flexibility and adaptability to changing circumstances.
  • Respects all individuals.
  • Acts with integrity.

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