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Patient Pathway Coordinator
2 months ago
Job Overview
At Barts Health NHS Trust, we are committed to establishing a premier healthcare organization that fosters strong partnerships with our communities. Our goal is to eliminate historical health disparities and achieve an international reputation for excellence in patient care, research, and education. As part of UCLPartners, the largest academic health sciences system globally, we ensure our patients benefit from the latest advancements in treatments and medications.
We seek exceptional talent to drive our ambitious healthcare initiatives. In return, Barts Health offers unparalleled professional development opportunities, enabling investments in innovative projects that will:
- Allow healthcare professionals in training to gain diverse experiences across various hospitals throughout the patient journey;
- Enhance career advancement opportunities, helping us retain skilled staff who might otherwise seek promotions elsewhere;
- Attract top-tier doctors and researchers from around the world, enriching our organization with their expertise;
- Collaborate with partners in an Academic Health Science System to secure funding and pool resources for developing new technologies, techniques, and treatments.
Main Responsibilities
The primary role involves serving as the main contact for patients regarding their care pathways, both for inpatients and outpatients. The post holder will collaborate within a multidisciplinary team under the guidance of the Clinical Lead, providing expertise in the proactive management of patient pathways from referral to discharge. This role is crucial in ensuring a seamless experience for patients and clinicians alike.
The successful candidate will maintain high levels of patient and clinician satisfaction by being an accessible, knowledgeable, and customer-focused point of contact. To ensure consistency across the Trust, Standard Operating Procedures (SOP) will outline the functions of this role and the associated timelines. As a Trainee, the post holder will perform their duties under supervision.
Working Environment
Barts Health is one of the largest NHS trusts in the UK and a leading healthcare provider. We are entering an exciting phase in our journey towards becoming an outstanding organization with a world-class clinical reputation. Having improved our services significantly, we are now focused on continually enhancing patient care.
Our vision is to be recognized as a high-performing group of NHS hospitals, known for excellence and innovation, while providing safe and compassionate care to our patients in east London and beyond. This commitment includes ensuring patient safety and delivering consistently high standards of care.
We are dedicated to fostering an inclusive environment where every staff member feels a sense of belonging. We value diversity and are committed to promoting an inclusive workplace culture.
Detailed Job Description and Responsibilities
The complete job description outlines the key tasks and responsibilities associated with this role, while the person specification details the qualifications, skills, experience, and knowledge required. For both documents, please refer to the attachments provided.
Person Specification
Qualifications
Essential Criteria
- Basic secondary school education NVQ Level 2 in Business Administration or equivalent experience.
Experience
Essential Criteria
- Familiarity with patient pathways.
- Understanding of patient priorities and performance targets.
- Knowledge of healthcare administrative systems and processes.
- Awareness of Primary Care, GP, and community services.
- Proficiency in using IT/patient data systems, including Microsoft Office (Outlook, Word, Excel) and EPR.
Knowledge
Desirable Criteria
- Basic understanding of Medical Terminology.
- Knowledge of Confidentiality and Data Protection.
- Awareness of Health and Safety regulations.
- Understanding of Equality and Diversity principles.
Skills
Essential Criteria
- Accurate data entry, typing, and verification skills.
- Attention to detail.
- Proficient in IT/patient data systems.
- Strong writing and reporting abilities.
- Ability to manage and interpret data effectively for decision-making.
- Clear and concise communication skills.
- Effective interaction with individuals from diverse backgrounds.
- Competent in handling complaints and demonstrating appropriate assertiveness.
- Basic conflict resolution skills.
- Contribute positively to effective multidisciplinary teamwork.
- Support colleagues in their responsibilities.
- Take ownership of actions, behaviors, and achievement of work objectives.
Other Requirements
Essential Criteria
- Maintain high standards and quality of work.
- Complete tasks punctually and to a high standard.
- Organize, plan, and prioritize workload effectively.
- Adhere to organizational policies, protocols, and procedures.
- Focus on patient needs.
- Exhibit flexibility and adaptability.
- Demonstrate respect for all individuals.
- Act with integrity.
