Front Office Manager

3 weeks ago

London, Greater London, United Kingdom The Londoner Full time

Join Our Team at The Londoner

Welcome to The Londoner, a hotel that embodies a chic boutique atmosphere while being grand in scale and ambition. A meticulously crafted collection of spaces, tastes, textures, and offerings spread across 15 floors, located in the vibrant heart of Leicester Square. We are on the lookout for hospitality professionals whose unique skills and aspirations will not only meet our guests' high expectations but also enhance their own career growth in a company that values and rewards excellence. Stand out by becoming part of London's premier 'Super Boutique' hotel.

At The Londoner, we pride ourselves on being the best workplace, having been officially recognized as a Great Place to Work. Our dedication to the wellbeing and development of our team members is central to our culture.

We are currently seeking a Front Office Manager to join our esteemed Front of House Team at our 5-Star super-boutique hotel.

Position Overview:

  • Exciting opportunities await you as a Front Office Manager at The Londoner Hotel.
  • In this role, you will oversee the seamless operation of the lobby, ensuring that a high standard of service is consistently delivered and that guest expectations are surpassed.
  • Your primary focus will be on service excellence, as guest satisfaction is crucial in this position.
  • You will lead the lobby team, fostering a highly motivated and successful group.

About You:

  • A proven history of managing a busy reception area as a reception supervisor or in hotel duty management within a 4 or 5 Star establishment is essential.
  • Familiarity with IT applications such as Opera, Office 365, and Sales Force is required.
  • You should demonstrate experience in leading, coaching, and developing a team.
  • Exceptional attention to detail and outstanding customer service skills are vital.
  • Fluency in the English language, both written and spoken, is a must.

Our Benefits Package Includes:

  • Competitive salary
  • 28 days of annual leave, including Bank Holidays, increasing with long service
  • Complimentary hot meals, salad bar, and unlimited beverages provided daily
  • Referral bonuses of up to £500 for recommending a friend
  • Annual complimentary overnight stays at our hotels
  • Preferential accommodation rates for all Edwardian Hotels for team members and their families
  • Access to a discount platform for popular stores and outlets
  • Automatic enrollment in our company pension scheme
  • Regular social events across all hotels
  • Annual company recognition events held each January
  • Wellbeing champions available at all of our hotels
  • Access to our company doctor for medical appointments and occupational health support
  • All team members can utilize our online learning platform, Edwardian Academy
  • Opportunities for advancement and a variety of training programs to support your professional development

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