Head of Customer Relationship Management
3 weeks ago
Director of Customer Relationship Management
Are you driven by the desire to enhance client satisfaction in the sports retail sector?
Do you possess the strategic foresight and leadership acumen necessary to spearhead global CRM and client engagement efforts?
Are you prepared to guide a premier team in developing a comprehensive client strategy that sets new industry standards?
MacGregor Black is collaborating with a Renowned Global Sporting Goods Brand to identify a Director of Customer Relationship Management. This is a permanent role based in a dynamic location.
In your capacity as the Director of CRM, you will be instrumental in crafting and executing our worldwide customer relationship management strategy, ensuring that every engagement with our brand exemplifies excellence and creativity. You will lead interdisciplinary teams to design and execute CRM, client engagement, and customer loyalty initiatives that foster client retention and drive business expansion. Your leadership will be vital in delivering a cohesive and enhanced client experience across all interaction points, supporting the organization's long-term business goals.
We seek a forward-thinking leader who can merge strategic insight with operational proficiency to elevate our CRM initiatives on a global platform.
Key Responsibilities
- Guide, mentor, and motivate interdisciplinary teams to provide a uniform and superior CRM experience across various regions and channels.
- Leverage data-driven insights to formulate strategies that improve client engagement, retention, and lifetime value (LTV).
- Serve as a thought leader, nurturing a culture of innovation in CRM methodologies and establishing new benchmarks in the sporting goods sector.
- Collaborate closely with internal and external partners, including high-net-worth prospecting associates, to drive tailored CRM activation strategies.
- Oversee budget planning and reporting for CRM projects, ensuring financial accountability while achieving impactful results.
What We Are Seeking?
- Demonstrated experience in leading global CRM projects within the sporting goods or retail industry.
- Strong leadership capabilities with a proven record of managing interdisciplinary teams and executing complex initiatives.
- In-depth knowledge of CRM systems, client engagement strategies, and customer data analytics.
- A strategic planner with the ability to convert vision into practical action plans.
- Exceptional communication and collaboration skills, adept at engaging with stakeholders across all levels.
- A passion for sporting goods and a dedication to delivering the highest standards of client service.
Competitive salary and benefits package.
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