Head of Customer Relationship Management
3 weeks ago
Director of Customer Relationship Management
Are you driven by the desire to enhance client interactions within the sporting goods sector?
Do you possess the strategic foresight and leadership capabilities to spearhead global CRM and client engagement efforts?
Are you prepared to guide a premier team in developing a comprehensive client strategy that sets new industry standards?
MacGregor Black is collaborating with a Renowned International Sporting Goods Brand to identify a Director of Customer Relationship Management. This is a permanent role.
In your capacity as the Director of CRM, you will be instrumental in defining and executing our worldwide customer relationship management strategy, ensuring that every brand interaction exemplifies excellence and creativity. You will lead interdisciplinary teams to formulate and deploy CRM, client engagement, and customer loyalty initiatives that foster customer retention and drive business expansion. Your leadership will be vital in providing a seamless and superior client experience across all platforms, aligning with the company's long-term commercial goals.
We seek a forward-thinking leader who can merge strategic insight with operational acumen to revolutionize our CRM efforts on a global scale.
Key Responsibilities
- Guide, mentor, and motivate interdisciplinary teams to deliver a uniform and enhanced CRM experience across various regions and channels.
- Leverage data-driven insights to develop strategies that boost client engagement, retention, and lifetime value (LTV).
- Serve as a thought leader, nurturing a culture of innovation in CRM practices and establishing new benchmarks in the sporting goods sector.
- Collaborate closely with internal and external partners, including high-net-worth prospecting associates, to drive tailored CRM activation strategies.
- Oversee budget planning and reporting for CRM initiatives, ensuring financial prudence while achieving impactful results.
Qualifications
- Demonstrated experience in leading global CRM initiatives within the sporting goods or retail industries.
- Strong leadership abilities with a proven track record of managing interdisciplinary teams and executing complex projects.
- In-depth knowledge of CRM systems, client engagement strategies, and customer data analytics.
- A strategic planner with the capacity to convert vision into actionable strategies.
- Exceptional communication and collaboration skills, capable of engaging with stakeholders at all levels.
- A passion for sporting goods and a dedication to delivering the highest standards of client service.
Competitive salary and benefits package offered.
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