Relationship Manager

4 days ago

London, Greater London, United Kingdom Chartered Management Institute Full time
About the Role

We are seeking a highly ambitious and proactive Business Development Specialist to join our team at the Chartered Management Institute. As a key member of our national sales team, you will be responsible for driving strategic and commercial sales growth by engaging leading private training providers and employers across the Midlands region.

The ideal candidate will have a proven track record of sales success and developing strong customer relationships across private training providers. You will be responsible for managing an annual sales opportunity pipeline of circa £3 million, regularly qualifying the quality and strength of the opportunities across the customer portfolio.

Key Responsibilities
  • Grow CMI's presence and identify sales growth opportunities by engaging leading private training providers and employers across the Midlands region.
  • Develop and manage a sales pipeline of £3 million annually, primarily by securing new business clients as well as managing an existing client base that leads to sales and long-term partnerships.
  • Lead strategic engagement with C-suite decision-makers at Chief Executive, Director, and Head of Capacity around CMI's vision for better management and leadership. Understand customer pain points, ambitions, and strategically align the value of our customer offering as a solution.
  • Liaise with relevant internal stakeholders at CMI to develop innovative engagement models and marketing solutions to drive customer engagement. Identify and implement new working practices and processes to improve the customer journey and experience with CMI, leading to positive Net Promoter Scores (NPS).
About You

We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experiences.

  • We are looking for someone who can enhance our culture and align with our core values. We want someone who is 'Passionate' in making a positive difference to the skills of managers and leaders, 'Practical' with the ability to make quick and smart decisions, 'Progressive' about creating a better future, and maintaining a 'Professional' code of conduct, through being accountable and ethical in everything that we do.
  • Proven track record of sales success and developing strong customer relationships across private training providers.
  • Managed an individual annual sales opportunity pipeline of circa £3 million. Regularly qualifying the quality and strength of the opportunities across the customer portfolio.
  • Demonstrable track record of primarily developing new business opportunities and self-generating new leads.
  • Grown business through upselling/cross-selling across existing client portfolio.
  • Has developed innovative solutions to drive engagement and improve customer journey and experience, leading to uptake of products and services.
  • Confident in developing and undertaking sales presentations to a senior audience. Comfortable in networking at large industry-leading conferences and events.
  • Regularly looking for opportunities to self-develop and learn new skills.
  • Managed a sales pipeline by using Salesforce CRM.
Why CMI

We are a dynamic and ambitious organisation, committed to inspiring people to unleash their potential through qualifications, apprenticeships, and training. As a not-for-profit organisation, we offer a competitive benefits package, including flexible working, 21 days' holiday, wellbeing and mental health support, and a range of social activities. We are proud to be a Sunday Times Best Company To Work for 2023 and have a Platinum Accreditation with Investors in People.

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