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Senior Administrator for Referral and Bookings

2 months ago


Loughborough, Leicestershire, United Kingdom CHEC Full time

About the Role

CHEC is seeking a highly skilled and experienced Referral and Bookings Senior Administrator to join our team. As a key member of our administration team, you will be responsible for providing exceptional customer service to patients, colleagues, and external organisations.

Key Responsibilities

  • Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.
  • Manage team workload and set tasks to ensure skills are utilised and the team runs efficiently.
  • Provide exceptional customer service to patients, visitors, and staff members.
  • Proactively look at clinic capacity and adjust appointment slots or add/remove clinics depending on demand.
  • Assist with the mobilisation of new contracts.
  • Lead team meetings and take minutes where required.
  • Prepare briefs to update senior management as required.
  • Organise/book meetings and events with attention to detail.

About CHEC

CHEC is an established group of hospitals and community clinics across the UK. Our bespoke state-of-the-art surgical centres provide end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all: Caring, Passionate, Togetherness, Listening, and Focus.

Person Specification

  • Strong written and verbal communication skills.
  • Self-motivated individual.
  • Problem solver.
  • Excellent telephone manner.
  • Excellent organisational skills and attention to detail.
  • Highly proficient in Microsoft Office and other systems.
  • The ability to learn and adapt to new internal systems.
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently.