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Referral and Bookings Coordinator

1 month ago

Loughborough, Leicestershire, United Kingdom CHEC Full time

About the Role

CHEC is seeking a highly organized and detail-oriented Referral and Bookings Administrator to join our team in Loughborough. As a key member of our administrative team, you will be responsible for providing comprehensive support to healthcare professionals, managers, and staff members.

Key Responsibilities

• Receive and process electronic referrals on SystemOne received through the referral service used for various contracts

• Receive and process internal referrals in line with service level agreement criteria

• Ensure all patients' care containing clear details of the requirements of the next step on their pathway is responded to in tasks

• Monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager

• Confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text)

• Utilising SystmOne for patient referrals from various contracts

• Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents

Person Specification

• Natural ability to empathise with patients and demonstrate a genuine care

• Good communication and strong interpersonal skills

• Excellent telephone manner

• Excellent organisational skills and attention to detail

• Highly proficient in Microsoft Office and other systems

• The ability to learn and adapt to new internal systems

• Self-motivated and self-starter with the ability to prioritise and schedule work independently

• Approachable and friendly manner to welcome our patients into our hospitals and clinics