Senior Referral and Administration Coordinator

4 days ago


Loughborough, Leicestershire, United Kingdom CHEC Full time

About the Role

We are seeking a highly skilled Senior Administrator to oversee the administration team and provide exceptional customer service to patients, colleagues, and external organisations. The successful candidate will assist the Referral and Bookings Manager in leading the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.

Key Responsibilities

  • Mentor and guide the team to ensure effective administrative support
  • Manage team workload and set tasks to utilise skills efficiently
  • Provide exceptional customer service to patients, visitors, and staff members
  • Monitor clinic capacity and adjust appointment slots accordingly
  • Assist with the mobilisation of new contracts
  • Lead team meetings and take minutes as required
  • Prepare briefs to update senior management
  • Organise and book meetings and events with attention to detail

Person Specification

Essential

  • Strong written and verbal communication skills
  • Self-motivated individual
  • Problem solver
  • Excellent telephone manner
  • Excellent organisational skills and attention to detail
  • Highly proficient in Microsoft Office and other systems
  • Ability to learn and adapt to new internal systems
  • Self-motivated and self-starter with the ability to prioritise and schedule work independently

About Us

CHEC is an established group of hospitals and community clinics across the UK. We provide end-to-end care for our patients through NHS partnerships. Our core values are Caring, Passionate, Togetherness, Listening, and Focus, which we uphold through our employee and patient lifecycle to ensure a pleasant experience for all.



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