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Referral and Bookings Coordinator
1 month ago
Job Summary:
We are seeking a highly organized and detail-oriented Referral and Bookings Administrator to join our team at CHEC. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our referral and booking processes.
Key Responsibilities:
* Provide comprehensive administrative support to healthcare professionals, managers, and staff members
* Receive and process electronic referrals on SystemOne received through the referral service used for various contracts
* Receive and process internal referrals in line with service level agreement criteria
* Ensure all patients' care containing clear details of the requirements of the next step on their pathway is responded to in tasks
* Monitor and book patients from tasks in line with priority order highlighting shortages of capacity to the manager
* Confirm the details of any appointments and associated special requirements with the patient using the available technology (letter, e-mail, text)
* Utilising SystmOne for patient referrals from various contracts
* Assist with booking meeting rooms, events, sending invites, taking minutes, distributing relevant documents
Person Specification:
* Essential:
Natural ability to empathise with patients and demonstrate a genuine care
Good communication and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to detail
Highly proficient in Microsoft Office and other systems
The ability to learn and adapt to new internal systems
Self-motivated and self-starter with the ability to prioritise and schedule work independently
Approachable and friendly manner to welcome our patients into our hospitals and clinics
About CHEC:
CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
