Referral and Bookings Coordinator
3 weeks ago
About the Role
CHEC is seeking a highly organized and detail-oriented Referral and Bookings Administrator to join our team in Loughborough. As a key member of our administrative team, you will be responsible for providing comprehensive support to healthcare professionals, managers, and staff members.
Key Responsibilities
- Receive and process electronic referrals on SystemOne received through the referral service used for various contracts.
- Receive and process internal referrals in line with service level agreement criteria.
- Monitor and book patients from tasks in line with priority order, highlighting shortages of capacity to the manager.
- Confirm the details of any appointments and associated special requirements with the patient using the available technology.
- Utilize SystmOne for patient referrals from various contracts.
- Assist with booking meeting rooms, events, sending invites, taking minutes, and distributing relevant documents.
Requirements
- Natural ability to empathize with patients and demonstrate a genuine care.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Excellent organizational skills and attention to detail.
- Highly proficient in Microsoft Office and other systems.
- The ability to learn and adapt to new internal systems.
- Self-motivated and self-starter with the ability to prioritize and schedule work independently.
About CHEC
CHEC is an established group of hospitals and community clinics across the UK. Our bespoke state-of-the-art surgical centers are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all: Caring, Passionate, Togetherness, Listening, and Focus.
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