Technical Support Specialist
3 days ago
At Remote People, we're seeking a skilled Filed Service Engineer to join our team. As a key member of our technical support team, you'll provide expert guidance and assistance to our clients in the European market.
Key Responsibilities:
- Provide technical support for aftersales maintenance, including onsite consultation, analysis of issues, maintenance recommendations, construction planning, and product training.
- Manage quality control by handling customer complaints, conducting root cause analysis, submitting analysis reports, and ensuring follow-up and resolution.
- Organize technical reviews and quality analysis meetings as needed, submit analysis reports, and corrective action plans.
- Develop, enhance, and optimize technical support documents and maintenance SOPs, and conduct training sessions.
- Collaborate with sales and engineering teams to meet customer needs, communicate effectively with customers, and enhance customer satisfaction.
- Participate in safety management during onsite customer visits and assist in developing relevant safety operation training materials for customers.
- Handle project-based and ad-hoc tasks assigned by leadership.
Requirements:
- Bachelor's degree in Mechanical Engineering or relevant professional certification.
- 3 years or more of experience in customer service or technical support with practical experience in mechanical operations and the ability to interpret engineering drawings.
- Strong problem-solving skills.
- Excellent communication and interpersonal abilities.
- Fluency in speaking English is required.
- Knowledge of relevant industry standards and regulations.
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