Car Rental Customer Support Specialist
2 weeks ago
We are seeking a detail-oriented and motivated individual to join our team as a Maternity Cover Car Rental Customer Support Specialist.
Working Hours
42.5 hours per week, spread across 5 days, including weekends.
This position is a temporary maternity cover role.
Role Overview
As a vital member of our dynamic Arnold Clark Car & Van Rental team, you will collaborate with management and fellow staff to provide the exceptional service our clients expect.
The ideal candidate for this diverse and permanent position will be adaptable, organized, and dedicated to maintaining a high level of customer satisfaction.
Key Responsibilities
- Delivering outstanding customer service, both in-person and over the phone.
- Utilizing your excellent communication and organizational abilities to manage the branch's task list effectively.
- Addressing customer inquiries and resolving complaints.
- Monitoring and managing operational costs.
- Generating daily reports and ensuring appropriate follow-up actions.
- Assisting in promoting the branch while prioritizing customer experience.
- Providing support at other branches as required.
Essential Qualifications
- Strong administrative capabilities.
- Proven ability to work collaboratively within a team.
- Effective communication skills.
- Willingness to work flexible shifts on a rota basis, including weekends, and cover at different branches.
- A valid UK driving license.
Desirable Skills (not mandatory)
- Prior experience in the vehicle rental sector.
In return, we offer one of the most comprehensive employee benefits packages in the industry, which includes complimentary private healthcare, life insurance, sick pay coverage, maternity and paternity benefits, an enhanced holiday allowance, extensive training opportunities, and generous retail discounts.
Arnold Clark is dedicated to fostering a diverse and inclusive workplace. We aim to cultivate an environment where collaboration, unique perspectives, and various approaches are valued. We prioritize our employees and communities, nurture talent, encourage ambition, and are passionate about individuals who take pride in their work. Our workforce is diverse in composition yet united in our objectives.
For more insights into Life at Arnold Clark, please visit our website.
Employment with the Arnold Clark Group is contingent upon satisfactory reference and disclosure checks.
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