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Customer Engagement Specialist
2 months ago
As a Customer Engagement Specialist at Home Made, you will play a pivotal role in transforming the rental experience for our clients.
Key Responsibilities:
- Serve as the initial point of contact for potential renters, guiding them through our sales process.
- Qualify warm leads through both inbound and outbound communications to identify customer needs and preferences.
- Assist customers in discovering their ideal rental properties by understanding their requirements.
- Engage in cross-selling opportunities for properties that may better suit client needs, even if they are located in different areas.
- Effectively communicate promotional offers and their benefits to customers.
- Develop expertise in our property developments, providing insights into key features and local amenities.
- Collaborate with team members to achieve sales targets and ensure a seamless customer experience.
- Schedule property viewings that align with client availability, fostering excitement about their rental journey.
Candidate Profile:
- Passionate about sales and consistently striving to achieve goals.
- Exceptional communication skills, capable of building rapport with diverse clientele.
- Results-oriented with a focus on exceeding performance targets.
- Eager to learn and grow within the role.
- Strong written and verbal communication abilities.
Employee Benefits:
- Annual Leave: 24 days plus a day off for your birthday.
- Access to modern, state-of-the-art office facilities.
Additional Perks:
- Discounts at various retailers and entertainment venues.
- Participation in a yearly Half Day Charity initiative.
- Social events throughout the year, including seasonal parties.
Company Culture:
At Home Made, we prioritize diversity and inclusion, fostering an environment where everyone can express their authentic selves. We actively seek a wide range of talent and ensure fair treatment for all applicants. We are committed to providing reasonable accommodations for individuals with disabilities or health conditions throughout the recruitment process.
