Customer Engagement Specialist

3 months ago

London, Greater London, United Kingdom Vuori Full time

Job Overview

As a Customer Engagement Specialist at Vuori, your primary responsibility is to build meaningful connections with clients while embodying Vuori's brand ethos through comprehensive product expertise and a positive, enthusiastic demeanor.

Deliver an exceptional customer journey

  • Cultivate enduring relationships with clients.
  • Collaborate with the sales team to guarantee that every client receives unparalleled service.
  • Welcome clients in a prompt, genuine, and engaging manner.
  • Prepare fitting rooms, assist in size selection, and offer honest, informed feedback regarding product style and fit.

Drive business success

  • Meet sales targets in a collaborative commission-based environment.
  • Pursue new product insights within the fashion industry, particularly in activewear, to serve as a knowledgeable resource for clients.
  • Support project completion while maintaining a focus on enhancing the customer experience.
  • Communicate inventory requirements to align with business objectives.

Operational Excellence

  • Ensure the sales floor is replenished each evening.
  • Partner with management on inventory oversight.
  • Maintain cleanliness in the retail space regularly, including floors and restrooms.
  • Understand and implement cash handling procedures, including bank deposits and petty cash management.
  • Assist in the execution and upkeep of all merchandising and visual presentation directives.
  • Ensure the sales area is tidy, organized, and consistently reflects the desired visual standards.
  • Identify and relay product issues promptly.

Required Qualifications

  • Availability to work evenings, weekends, and holidays.
  • Commitment to punctuality and adherence to scheduled shifts.
  • Ability to foster relationships with clients and team members.
  • Capacity to proactively and positively address customer inquiries.
  • Skill in prioritizing multiple tasks in a dynamic environment.
  • Quick adaptability to new processes and procedures.
  • Strong organizational and follow-through capabilities.
  • Excellent communication and interpersonal skills.
  • High degree of ownership, accountability, and initiative.
  • Willingness to acquire new skills and openness to constructive feedback.

Additional Benefits

Compensation: £12 per hour

Perks include:

  • Paid Time Off
  • Employee Discounts
  • Pension Plan
  • Wellness Program

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