Customer Engagement Specialist

4 weeks ago

London, Greater London, United Kingdom SIXT UK Full time
Job Overview

As a Customer Engagement Specialist at our esteemed organization, you will embark on a rewarding journey with a competitive annual compensation package. Your role will involve direct interaction with clients, where you will be driven to meet sales objectives and earn attractive commissions through the promotion of our diverse rental offerings. Your remuneration will comprise a base salary complemented by a guaranteed monthly bonus, with a significant emphasis on commissionable sales.

What We Offer:

  • An appealing base salary along with a performance-driven bonus structure
  • Guaranteed monthly bonus
  • Participation in our pension scheme
  • Generous annual leave policy plus public holidays
  • Family-friendly benefits
  • Employee discounts on our services
  • Rental benefits for friends and family
  • Life Assurance coverage
  • Access to a wellness application
  • Employee Assistance Programme for support
  • Exclusive offers on fitness, travel, technology, and more
  • Comprehensive training and professional development opportunities
  • Provision of a full uniform
  • A collaborative team environment with regular team-building activities

About You:

  • You possess relevant experience in the service industry, ideally in roles such as customer service representative or sales consultant
  • You demonstrate a customer-centric mindset, excelling in direct client interactions
  • You exhibit confidence and charm, with a strong sales orientation
  • You are adaptable and willing to work flexible hours, including weekends
  • You have excellent communication skills, enabling effective interactions with clients
  • You hold a valid driver's license with a minimum of 12 months driving experience

Your Responsibilities:

In your capacity as a Customer Engagement Specialist, you will enhance the rental experience by maximizing sales and service opportunities for each client. You will provide expert advice to both commercial and private customers while delivering exceptional face-to-face service. As a knowledgeable representative of our vehicle fleet, you will guide customers on available protection options and additional services. Furthermore, you may assist with vehicle management tasks as needed.

About Our Team:
Our Branches & Operations division serves as the primary point of contact for our clients, whether through phone, app, or in-person interactions. This role emphasizes premium service delivery, expert advice, and effective management of the rental process.

About Us:
We are a leading global mobility service provider, dedicated to delivering outstanding customer experiences and exceptional service. Our comprehensive mobility platform offers a wide range of products and services, ensuring that we meet the diverse needs of our clients worldwide.

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