Sales Representative
2 days ago
We are seeking a highly motivated and results-driven Inside Sales Representative/Customer Service professional to join our team at Waste Connections of Canada Inc. in Peterborough, ONT.
This role will be responsible for communicating effectively and persuasively with a high volume of customers throughout the workday, interacting with accounts, outside sales representatives, customer service, and other departments on a daily basis.
The ideal candidate will have excellent telephone sales and customer service skills, with a proven track record of maintaining existing business, prospecting, and closing new business.
Key Responsibilities:
- Support new business opportunities and existing customer new business additions to the District in Kingston
- Maintain accurate files and documentation, in accordance with company policy and internal controls
- Date entry and complete customer account setup
- Team up with T.M to conduct follow-up calls and resolve minor issues to free up T.M for hunting
- Assist T.M and Sales Manager with ARES through entering incoming account changes and new commercial and broker business
- Renewals of low revenue and medium revenue accounts for the District
- Execute and call on all sales campaigns/promotions, new service launch, and other sales-related initiatives
- Assist sales department with issues/call-ins when necessary/track deliveries to assure time lines are met for new business and exchanges
- Identify and resolve current customer problems in a timely manner; gather and analyze information skillfully; develop alternative solutions
- Cultivate client relationships. Effectively determine the decision maker(s) and key personnel to maintain a personal level with all our customers helping to control Districts churn rate
- Assist with change order forms/updating Trux/changes in Ares when necessary
- Assist when required with A.R collections and delinquent account follow-up
- Assist in customer calling for missed pickups and route issues – checking daily for issues that need contact with the customer
- Assist in booking temp business for District when needed
- Assist overflow of with minor retention or disgruntled customer calls when necessary
- Maintain up-to-date knowledge of Waste Connections competitive positioning in the market
- Analyze account activity and suggest opportunities for service improvements to the customer
Requirements:
- Telephone sales and customer service skills with a proven track record of maintaining existing business, prospecting, and closing new business
- Excellent phone etiquette and demeanor
- Excellent written and verbal communication skills
- Maintain and develop existing business best practices
- Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies
- Ability to learn and use multiple computer systems simultaneously
- Motivated by individual and team achievement
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