Sales Representative

2 days ago

Peterborough, Peterborough, United Kingdom Waste Connections of Canada Inc. Full time

Job Summary

We are seeking a highly motivated and results-driven Sales Representative to join our team at Waste Connections of Canada Inc. as an Inside Sales Representative/Customer Service in Peterborough, ONT.

About the Role

This is an exciting opportunity to work in a fast-paced and dynamic business environment, where you will be responsible for supporting new business opportunities and existing customer new business additions to the District in Kingston.

Key Responsibilities

  • Support new business opportunities and existing customer new business additions to the District in Kingston
  • Maintain accurate and up-to-date records and documentation, in accordance with company policy and internal controls
  • Date entry and complete customer account setup
  • Team up with T.M to conduct follow-up calls and resolve minor issues to free up T.M for hunting
  • Assist T.M and Sales Manager with ARES through entering incoming account changes and new commercial and broker business
  • Renewals of low revenue and medium revenue accounts for the District
  • Execute and call on all sales campaigns/promotions, new service launch, and other sales-related initiatives
  • Assist sales department with issues/call-ins when necessary/track deliveries to assure time lines are met for new business and exchanges
  • Identify and resolve current customer problems in a timely manner; gather and analyze information skillfully; develop alternative solutions
  • Cultivate client relationships. Effectively determine the decision maker(s) and key personnel to maintain a personal level with all our customers helping to control Districts churn rate
  • Assist with change order forms/updating Trux/changes in Ares when necessary
  • Assist when required with A.R collections and delinquent account follow-up
  • Assist in customer calling for missed pickups and route issues – checking daily for issues that need contact with the customer
  • Assist in booking temp business for District when needed
  • Assist overflow of with minor retention or disgruntled customer calls when necessary
  • Maintain up-to-date knowledge of Waste Connections competitive positioning in the market
  • Analyze account activity and suggest opportunities for service improvements to the customer

Requirements

  • Telephone sales and customer skills are a key component of the position with a successful track record of maintaining existing business, prospecting, and closing new business
  • Excellent phone etiquette and demeanor
  • Excellent written and verbal communication skills
  • Maintain and develop existing business best practices
  • Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies
  • Ability to learn and use multiple computer systems simultaneously
  • Motivated by individual and team achievement

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