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Reception Shift Leader

2 months ago

South West London, United Kingdom Radisson Blu Hotel, London South Kensington Full time
About the Role

We are seeking a highly skilled and experienced Reception Shift Leader to join our team at Radisson Blu Hotel, London South Kensington. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the reception area.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Reception Management: Supervise the reception area, ensuring that all tasks are completed efficiently and effectively, and that the area is maintained to a high standard.
  • Team Collaboration: Work closely with other team members to achieve common goals and objectives, providing support and guidance as needed.
  • Problem-Solving: Anticipate and resolve any issues that may arise, using your initiative and problem-solving skills to find solutions.
  • Communication: Maintain effective communication with guests, colleagues, and management, using clear and concise language to convey information.
Requirements
  • Experience: Previous experience as a receptionist or supervisor in a hospitality environment.
  • Skills: Excellent customer service skills, ability to work independently, strong communication and problem-solving skills.
  • Qualifications: Relevant qualifications or training in customer service, hospitality, or a related field.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Collaborative Team Environment: A collaborative and supportive team environment.