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Reception Shift Leader

6 months ago

London, United Kingdom Platinum Hospitality Full time

**Role**:Reception Shift Leader**
**Location**:London**
**Salary / Rate of pay**:£27,000 p.a.**

***

Platinum Recruitment is working in partnership with popular hotel in London and we have a fantastic opportunity for a Reception Shift Leader to join the team.

***

**What’s in it for you?**
- 28 days holidays per annum + a paid day off for your birthday
- Discounts on Accommodation and F&B at all hotels in the group
- Free staff meal on duty and uniform
- Group Rewards scheme
- Wagestream
- Employee Assistance Programme

**Package**

Salary £27,000 p.a.

***

**Why choose our Client?**

Our hotel client is located in the exclusive Knightsbridge area offering luxurious accommodation, a fine dining restaurant, fitness facilities and an indoor swimming pool plus within walking distance to several of London’s main attractions

**What’s involved?**

As Reception Shift Leader your duties will include but not limited to:

- Supervision of the Reception team to meet and exceed standards
- Handling of complaints or queries in an efficient and professional manner
- Ensure room sales are maximised by dealing with all enquiries and sales leads
- Completion of reception duties including checking guests in and out, dealing with postings, balancing and banking
- Monitoring revenue figures and ensuring targets are met
- Ensure the hotel switchboard is answered as per company standards, with all messages correctly handled as well as processed to guest rooms immediately
- Assist with training, and mentoring new staff
- Helping the manager with any other work needed

As a successful Reception Shift Leader you will have a minimum of 2 years of experience as a hotel Receptionist within a 4 or 5star hotel background and ideally knowledge of the London corporate & leisure market. Previous supervisory or leadership experience would be advantageous as well as being proficient with Opera PMS.

***Sound like the role for you? **Then we would like to hear from you

**_ Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.
- **

**Consultant**:Helen Davies
**Job Number**:926178 / INDHOSP
**Job Role**:Reception Shift Leader
**Location**: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.