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Reception Shift Leader
4 weeks ago
We are seeking a highly skilled and experienced Reception Shift Leader to join our team at a prestigious hotel in London.
About the Role:
- Supervise and lead the Reception team to deliver exceptional customer service and meet performance targets.
- Handle customer complaints and queries in a professional and efficient manner.
- Maximize room sales by effectively handling all enquiries and sales leads.
- Perform reception duties, including check-ins, check-outs, and handling postings, balancing, and banking.
- Monitor revenue figures and ensure targets are met.
- Ensure the hotel switchboard is answered according to company standards, with all messages correctly handled and processed to guest rooms immediately.
- Assist with training and mentoring new staff.
- Support the manager with any additional tasks as required.
Requirements:
- Minimum 2 years of experience as a hotel Receptionist in a 4 or 5-star hotel background.
- Knowledge of the London corporate and leisure market.
- Previous supervisory or leadership experience is advantageous.
- Proficiency with Opera PMS is required.
What We Offer:
- Competitive salary of £28,000 per annum.
- 28 days' holiday per annum, plus a paid day off for your birthday.
- Discounts on accommodation and food and beverage at all hotels in the group.
- Free staff meal on duty and uniform.
- Group Rewards scheme.
- Wagestream.
- Employee Assistance Programme.
About Our Client:
Our hotel client is located in the exclusive Knightsbridge area, offering luxurious accommodation, a fine dining restaurant, fitness facilities, and an indoor swimming pool, all within walking distance to several of London's main attractions.
How to Apply:
Click the 'Apply Now' button to submit your application, and one of our team will be in touch to discuss this exciting opportunity.
