Reception Supervisor

4 months ago

South Kensington, United Kingdom Reception Full time

**_Be our star, join us and create your own successful story _**

We are currently looking for **Reception Supervisor** to join our team **Meliá London Kensington.**

**_About Meliá London Kensington_**

**Meliá London Kensington**, a Meliá Collection Hotel, is an elegantly newly refurbished Victorian style boutique hotel centrally located near the capital’s historic Royal Parks, Kensington Gardens and Hyde Park, and a stone’s throw from the iconic V&A Museum and opulent Royal Albert Hall. World-famous Harrods and luxury Knightsbridge boutiques are just minutes away. The nearest underground station is Gloucester Road, which is just 2 minutes’ walk away.

**_Our Benefits Package Includes:_**
- **Competitive Salary**
- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**
- **Discounted dental and health cover with HSF**
- **Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**

**_About the role, what will I be doing?_**
- To be fully aware of all Reception/Cashier’s procedures and manual procedures should the computer crash and have OPERA knowlodge.
- Supervise and organize all staff on the duty shift affording maximum cover on the desk at all times, making sure that all meal breaks are taken.
- Ensure that all special requests for regular guests, VIP’s and groups are actioned with guidance from the Reception Management team.
- Ensure the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
- Assist the Reception Management team in the implementation of new procedure and co-ordination of training.
- Communicate in writing, using Tour Sheets, with: Concierge, Switchboard, Room Service, The Level and the Groups Office, regarding breakfast details, wake-up calls and luggage collection for any groups, with the guidance of the Reception Management team or the Duty Manager.
- Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team.

**_About Meliá Hotels_**

Meliá Hotels International is a Spanish hotel chain with over 390 hotels & resorts in 40 countries. The company is one of Spain's largest domestic operators of holiday resorts and the 17th biggest hotel chain worldwide.

**In London Melia operates 3 hotels: ME London, Meliá White House and Meliá London Kensington.**

Become part of Melia Hotels Int. today and grow your talent with us

INDFOH

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