Guest Services Lead
3 weeks ago
About This Role:
">We are seeking a highly skilled Reception Supervisor to join our team at the Residence Inn by Marriott London Bridge.
">In this role, you will be responsible for supervising the front desk team, handling guest inquiries, and maintaining high standards of service quality.
">You will provide exceptional customer service, assist with the day-to-day running of the reception, and collaborate with other departments to ensure seamless operations.
">The ideal candidate will be passionate about delivering outstanding customer experiences and thrive in a fast-paced environment.
">Responsibilities:
">- Supervise the front desk team">
- Handle guest inquiries and resolve issues efficiently">
- Maintain high standards of service quality">
- Collaborate with other departments to ensure seamless operations">
- Develop and implement strategies to improve customer satisfaction">
Requirements:
">- Previous experience as a receptionist or supervisor">
- Excellent communication and leadership skills">
- Ability to work independently and collaboratively">
- Strong problem-solving and conflict resolution skills">
- Passion for delivering outstanding customer experiences">
What We Offer:
">- Competitive salary and bonus structure">
- Excellent benefits package, including health insurance and retirement plan">
- Opportunities for professional growth and development">
- Award-winning company culture and values">
- Discounts on hotel stays and services">
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